You have seven (7) working days from the receipt of your order in which to cancel and seek a refund. After this period refunds are at the discretion of Pedometers International Ltd.
Please contact us for help on how to cancel an order. Do this via the Contact Us page.
Please first send us an email to advise you intend to return the goods indicating when and why the goods are being returned. Do this via the Contact Us page.
Refunds exclude return post and packing charges.
Pedometers International Ltd are not responsible for lost or misdirected returns.
Shipping charges are non-refundable.
Faulty goods will be exchanged without question but time is sometimes needed to make a detailed assessment to ensure a fault exists.
Returns are evaluated for re-saleability when returned. This takes up to two weeks particularly if it is reported to not be counting steps correctly. We need time to evaluate returns and when satisfied make a refund. It is not an instantaneous procedure.
Returns will be credited to the same card used for purchase. Email notification of the refund is made to the same email address used for the order.